FAQ
Order
How can I place an order?
Once you have added all your desired items to your shopping cart,
follow these instructions:
.Click on the "Shopping Bag" icon and proceed to Checkout
.Enter all your required contact, shipping and billing information.
.Click on ‘’Continue to Payment" and select your preferred payment method.
.Click on ‘Complete Order’ and check your email for an order confirmation Email.
If you have signed in to your MUSAIF account, we will have your shipping and
billing information stored. You will have the option to edit or add additional
shipping and billing details.
Can I place an order on call?
Yes, you can place your order
by calling us at 0300 1687243 and providing the required size / colour variant
of the product you want to purchase.
Can I add items or make changes to an existing order?
You can contact our Customer Service at 0300 1687243 to request changes to your order within 24 hours of order placement, given that the order has not been processed. Alternatively, you can request cancellation of your entire order and place a new one.
What is my Order Number?
Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.
What can I do if I find an issue / discrepancy in my order upon receiving it?
You can contact our Customer Service team by sending an Email at info@musaif.pk or calling 0300 1687243 to address any issues with
your order.
. In case of missing components, our team will request for your order number and images of article. After verification, pick up will be arranged and we will arrange the complete article depending on availability. If it is sold out, we will offer a voucher for the
same amount paid for that particular item.
. In case of missing items, our team will request for your order number and images of the order received. After verification, we will arrange the missing article depending on availability. If it is sold out, we will offer a voucher for the same amount paid for that
particular item.
. In case of a damaged item, our team will request for your order number and images of the article received. After verification, we will arrange the missing article depending on a availability. If it is sold out, we will offer a voucher or refund for the same amount paid for that particular item.
Payments
What payment options do I have?
. Cash on Delivery
. Bank Deposit
. Debit / Credit Cards (VISA, MASTER)
Please visit our Payments Guide for further details regarding payment methods for online orders.
Is it safe to use my credit/debit card to make payments?
All payment information on our website is processed on a fully encrypted and secure platform.
Get in touch
Have questions about your order, or a general enquiry?